You sign in with your phone number. We send a one-time code (OTP) by SMS that you enter in the app to verify your identity. We don't use passwords.

Before retrying, check the following:

• That the number and country code are correct.
• That you have signal and your SMS inbox isn't full.
• Wait up to 60 seconds and use the resend option.

If it still doesn't arrive after several attempts, write to us at myfamgps@localizatech.cl.

So your family can see you while you share your location, the app needs background location access. It's only used when you turn sharing on; if you turn it off, we stop accessing your location.

The app guides you when enabling it. If you denied it before, go to your phone settings → Apps → MyFamGPS → Permissions → Location, and choose Allow all the time.

Inside your family group, turn on the location sharing switch. From then on, the other group members can see your position on the map.

Only the members of your family group. No one outside the group has access, and we don't sell or share your location with third parties.

Turn off the location sharing switch at any time. When you do, we stop accessing your location and your last known position is deleted.

The subscription enables location sharing within the family group, along with a private group, link invitations and privacy control. The exact details are shown on the subscription screen in the app.

When a trial is available, the app indicates it before you confirm the subscription. The terms are managed by Google Play.

The subscription is managed through Google Play: open the Google Play app → your profile picture → Payments and subscriptions → Subscriptions → MyFamGPS. From there you can cancel it or change the plan.

This is usually due to the phone's battery saver. To prevent it:

• Turn off battery optimization for MyFamGPS in your phone settings.
• On manufacturers like Xiaomi, Huawei, Samsung, Oppo or Vivo, allow auto-start and background activity for the app.
• Avoid "closing" the app by swiping it from recent apps.

From the app: Settings → Privacy → Delete account and data. The process asks for a confirmation and an OTP code for security, and permanently deletes your personal data.

You can read it here: Privacy policy.

Write to us at myfamgps@localizatech.cl. Tell us your registered number and phone model so we can help you faster.